We all have witnessed that Technology and predominantly Information Technology (IT) has touched every function of each industry and domain in last few decades. If we closely study the proliferation of IT industry during that era, we will realize that it got its major boost only after the Automation-of-Applications, followed by Automation-of-Processes; subsequent to which it was Integration-of-Processes within a Function and then Integration-of-Functions within an Organization.

The next milestone disruption came in through on-demand-innovation with Service-oriented-Architecture or Microservices riding on DevOps and Agile frameworks, this is where we are as of today.

Now, going forward for any business or its function to harness sustainable efficiency or productivity, ensuring its scalability doesn’t become a liability with time in lieu of a weak governance framework, one must pre-emptively establish certain gaugeable ‘key performance indicators’ which must be reviewed & revised from time-to-time as deemed fit.